Refund and Money Back Guarantee Policy

30-Day Money Back Guarantee
This is the period in days after signup when users can get back 100% of all their recurrent fees for all resources they've used if they decide to cancel LevelUp Networks hosting services. Please note that domain registration fees, setup fees, and/or bandwidth overage charges, and Dedicated Server payments are not refundable.

Refunds
To cancel your account you must request it by filling a ticket. Please include a reason why you no longer want to host with LevelUp Networks. After we receive your cancellation request and reason for leaving we will cancel your account.

If your account is cancelled fifteen (15) days before your recurring monthly billing date, you will not be billed for the next month and all payments thereafter will be cancelled with immediate effect.